Terms and Conditions

These Terms and Conditions apply to students enrolling in and attending courses with the Cambridge Institute of Dog Training and Behaviour (CIDBT). By enrolling, you agree to adhere to these rules and regulations.

Payment

Tuition fees must be paid in full or via an approved instalment plan before any course materials are dispatched or before attending any residential or one-day course. Payments can be made by credit or debit card via PayPal (membership not required) or directly via BACS/EFT (Electronic Funds Transfer). We take reasonable precautions to secure your payment details. However, we cannot be held liable for any loss due to unauthorized access by third parties, except in cases of negligence on our part.

Tuition and Fees

Tuition fees are set by CIDBT and are subject to change. These fees do not cover additional program costs such as books, videos, supplies, or equipment, which are the student’s responsibility. Students must ensure that all tuition and fees are paid at the start of the course or, if paying by instalments, within six months of the course start date.

If an instalment payment fails, PayPal will attempt to process the payment up to three times. If all attempts fail, your course will be cancelled immediately and without notice. If you face difficulties with instalment payments, you must contact CIDBT promptly via the Student Request Form or email.

Travel and Accommodation

Students are responsible for their own travel, accommodation, and meals, except where meals are included or subsidised as part of a workshop.

Workshop Cancellation and Attendance

Attendance at residential workshops must follow the sequence specified in the course information unless otherwise agreed. CIDBT reserves the right to cancel any workshop due to insufficient enrolment or adverse conditions, such as severe weather. In such cases, students will be notified at least 14 days in advance (24 hours for weather-related cancellations). Alternative dates or refunds will be offered where applicable.

Bespoke workshop cancellations can be made within 14 days of booking for a full refund provided the workshop start date does not fall within those 14 days. For cancellations after this period, alternative dates or a partial refund may be offered at CIDBT’s discretion.

Some workshops require students to bring a dog. A delegate dog attendance form and workshop details will be provided in advance. Attendance without a dog is optional, and CIDBT may provide a dog depending on availability. By enrolling, you commit to completing the course and are liable for the full course fees. Refunds are available only within 14 days of receipt of course materials, with the refund process initiated via the Student Request Form.

Upon receiving a refund, students must delete all CIDBT course materials and agree not to distribute them. All materials are copyright protected.

Deferral

In exceptional circumstances, students may apply for a course deferral before beginning coursework. Approval is at CIDBT’s discretion and must be requested via the Student Request Form.

Policies and Revisions

CIDBT reserves the right to change any information on its website, including tuition fees, academic programs, policies, procedures, and course content, at any time. Students are expected to stay informed of any updates. By enrolling, you agree to abide by the terms on the CIDBT website and all related policies. The CIDBT also reserves the right to make changes in equipment and instructional materials, to modify curriculum, and when size and curriculum permit, to combine some classes or courses.

Accreditation

CIDBT courses are marked as PASS or FAIL by our tutors. While we strive to support students towards passing, the tutor’s decision is final. CIDBT may change its terms, accreditation rules, or course content at any time without notice. All courses are accredited by PETbc.

Student Obligations and Termination

CIDBT reserves the right to terminate a student’s enrolment for unsatisfactory progress, non-payment of fees, disruptive behaviour, or failure to comply with CIDBT policies. CIDBT cannot guarantee student success, as it depends on individual effort, ability, and application.

Student Responsibility for Record-Keeping and Backups

Students are solely responsible for maintaining, managing, and securely storing copies of their own coursework, submissions, and related records. All students must ensure that their work is appropriately backed up independently in the event of any system failure, including but not limited to platform outages, email delivery issues, or data not being saved. CIDBT and its programme tutors are not obliged to store, retain, or provide copies of student work once it has been submitted.

For Ofqual-regulated qualifications, CIDBT and its programme tutors are under no obligation to retain student work after the qualification period has closed and all work has been externally verified. Following this point, any copies of work are permanently disposed of in line with regulatory requirements.

CIDBT accepts no liability for missing, lost, or unsaved work or submissions.

Liability

Students must understand the risks involved in practical dog training, including potential injury or property damage. While CIDBT and its associates take precautions, we cannot accept liability for any damage, loss, or injury arising from course activities. Students agree to indemnify CIDBT and its associates against any claims resulting from such incidents.

Social Media

Images and videos taken during workshops may be featured on CIDBT’s social media channels. Students who do not wish to be filmed or photographed must notify their tutor in writing before attending the workshop. Students may share workshop content on their personal social media platforms, but must remove any content deemed inappropriate by CIDBT.

Non-Discrimination

CIDBT does not discriminate based on race, gender, sexual orientation, religion, creed, colour, national origin, ancestry, marital status, age, disability, or any other factor. We do not tolerate discrimination or abuse by any student towards staff or other students.

Grievance Procedure

Students who feel they have been treated unfairly must submit a written grievance to the CIDBT Registrar. Grievances related to academic processes will be reviewed by appropriate assessors, with a report available within 30 days. The Registrar will handle other grievances promptly and in accordance with prevailing regulations. Use the Student Request Form to submit grievances.

You the student agree the following

I understand that courses are offered on-line and have published start and end dates.

I understand that I may be required to attend workshops that may be at some distance from my home and that I am responsible for expenses associated with travel to the workshops and living expenses while there, other than costs which are specified in the Course Pack as being included in enrolment payments.

Agreement Confirmation

By enrolling, I agree that I have read, understood, and agree to comply with all CIDBT terms, policies, and rules. This agreement constitutes a binding contract, and any modifications must be agreed upon in writing by both CIDBT and the student.